Results From
Makers Compounding Pharmacy & Hallmark

The Results



About Our Company

Our pharmacy creates custom medications to meet each of our patients’ individual needs, including sometimes their pets’. Our goal is to make a trip to the pharmacy a positive experience for your healthh, instead of a frustrating errand. We want our communication to be as human as us, which is why we looked into text messaging.

The Work & Results

Text Request has drastically reduced our call volume for Covid-19 tests, because we use the keyword COVID as a way to give status updates on when kits are available. 

As a whole, it’s helping to make our patient experience the best in the business, which bolsters our brand’s reputation. Text Request has added so much more functionality to what we were already texting for, and I’m excited to work with Jess and Customer Success to learn how else we can use the platform. It’s already a much better tool for us.

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