Text Request has drastically reduced our call volume for Covid-19 tests, because we use the keyword COVID as a way to give status updates on when kits are available. 

As a whole, it’s helping to make our patient experience the best in the business, which bolsters our brand’s reputation. Text Request has added so much more functionality to what we were already texting for, and I’m excited to work with Jess and Customer Success to learn how else we can use the platform. It’s already a much better tool for us.